Knowledgebase: Technical issues
Portable device not syncing

Our new BearShare version is out, and now you can use it to manage your iPod content!

However, iPad and some iPod models including iPhone, some ipod nano's, and iPod Touch are currently Not supported by BearShare.

Ipod is an apple component and is not WMA-DRM compatible; this means that it will "not play subscription music". Ipod will only play purchased [ purchased content icon  ]  MP3 tracks, and the green [ BearShare free content ] MP3 tracks.

If you are finding that the BearShare application is not recognizing your iPod, please follow the steps below:

1) Try connecting the player prior to launching BearShare and see if you see the name of your MP3 player on the left-hand side of the application and you should also see the green “sync” bar appear.

2) If you have already tried step one. Please try launching BearShare first, and then plugging in the MP3 player, second.

3) If you have tried both steps, please try uninstalling and reinstalling the software. After reinstalling try step 1 or 2

In case your iPod is still not recognized, it is probably not compatible with BearShare.

To transfer these tracks to your iPhone/iPod Touch, once downloaded or purchased, import them into iTunes to transfer onto your device. The files are located by default in: 'My Documents\My Music\BearShare'. (Note: In Windows Vista and Windows 7, the default downloads folder is located at: 'C:\Users\<computer name>\Music\BearShare') You may find more information on how to transfer music into iTunes at:

Important: To avoid loss of data, make sure to click on the 'Eject' button at the top of the window prior to disconnecting your device.

In order for your portable device to be compatible for use with the ToGo subscription, it needs to have the following:  
Compatible with MP3, WMA, and WMA-DRM10 music files (PlaysForSure)   
Make sure your player is in MTP or Auto detect mode.    
Microsoft is currently providing its top picks of subscription compatible devices at:
They also offer links to specific MP3 player manufacturers to provide you with more detailed specifications.

Please also see System Requirements in the knowledgebase.
See our troubleshooter for additional troubleshooting tips.

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